Privacy policy

PRIVACY and COOKIE POLICY

This privacy policy describes the personal data collected, generated or processed during the use of the websites of HOX S.R.L. ("Websites") and the mobile application ("App") of HOX S.R.L. It also explains how personal data are processed, shared and protected, what choices are available to the user regarding the processing of personal data and how to contact us.

  1. WHO IS THE DATA CONTROLLER?

The company HOX SRL (hereinafter also "HOX", "Data Controller", "HOX SRL", "HOX ITALIA", "our", "we") located in Cittadella (Padova – Italy), via Riva dell'Ospedale, no. 14, zip code 35013 is the data controller of the personal data of users who visit our Webites or use our App. The contact to which customers and users can provide feedback, submit questions or concerns regarding this privacy policy or exercise their rights relating to personal data is: info@hoxitalia.it

  1. WHAT PERSONAL DATA IS COLLECTED AND WHEN?

HOX S.R.L. processes some personal data in order to provide the requested products or services, for example when you: make purchases on the Websites or on the App, contact our consumer services, request to receive communications, create an account, participate in our events or competitions, use our Sites or our Apps. Among this personal data are included the following:

  • contact details including name and surname, e-mail, telephone number, shipping address and billing address;
  • login and account information, including username, unique user ID, purchase history;
  • identification data such as sex, hometown, date of birth;
  • all payment data necessary to process orders, such as, by way of example but not limited to, data relating to the payment card used;
  • data relating to sizes and measurements of clothing;
  • personal preferences including your wish list, as well as marketing and cookie preferences based on the expressed consents you have provided;
  • in relation to certain features within the Websites and the App, following your consent we also collect additional personal data in order to make these additional features available to you. For example, with the user's consent, we ask for access to the phone's location data, to contacts in order to allow you to interact with your friends, to the calendar or to your profile on social networks in order to publish content directly from our App. The aforementioned personal data includes: movement data detected by the device's accelerometer; photos, audios, contacts and calendar information; sensor data and location data (GPS).
  • information on the social networks you use, information disclosed or published by the user in a public place, as well as content generated by the user himself on our social pages or websites. In particular, this information may include images of the user or of other people, or any other type of content such as texts, feedback, opinions, personal information also relating to other people, "tags" or "likes" on our social media page or other content published by us, as well as any other personal information that the user himself decides to make public. In these cases, the user retains the full right to remove such content at any time if he no longer wishes them to be used in relation to the data controller's social profiles. The privacy policies applicable in such cases are those of the social networks in which the user generates the aforementioned content.

When interacting with our Websites and Apps, some data is automatically collected from your devices or browsers. Further information on these practices is included in the following section “9. Cookies and Pixel Tags” of this privacy policy. The above data may include: device ID, call status, network access, memory information and battery information; Cookies, IP addresses, referer headers, data identifying the browser and version in use, web beacons and tags.

  1. MINORS OF AGE

In compliance with local legislation, we do not allow registration to our Websites or Apps to those who have not reached the minimum age established by the law of their country of residence. For the participation of minors in experiences and events of HOX S.R.L. parental consent will be required.

  1. TOOLS for the management of personal data that are collected

When using our App and our Websites, we will promptly notify or request consent for certain practices. For example, we will ask for your consent to use your location and to send push notifications. Consent can be obtained through the Apps or Sites or by using the standard permissions available on your devices.

In many cases, the browser or mobile platform provides additional tools that allow you to control the collection or sharing of certain categories of personal data by the device. For example, the mobile device or browser may offer tools that allow you to manage the use of cookies or location sharing. We encourage you to familiarize yourself with all the tools available on the various devices and to use them.

  1. WHY and ON WHICH LEGAL BASIS personal data are processed

We process your personal data for the following purposes and in relation to the related legal bases:

To ensure the best functionality of the Websites, apps and services that are requested: when we use your personal data to provide the product or service requested by you, the legal basis is identified in the performance of the contract to which you are a party or in order to take steps at the request of the data subject prior to entering into a contract. For example, if a purchase is made on shop.hoxitalia.it or on hoxitalia.it (related subdomains) or on one of the HOX SRL company sites, or if you take part in an event or promotion, we use the information that is provided to communicate with you about your purchase, event or promotion.

If you contact our services for consumers and customers, the Data Controller has a legitimate interest in using certain information relating to the user, such as information for delivery or payment methods, or information on the product that has been purchased, to help you solve a problem or answer a question.

If you use our App, we will collect this personal data and store it so that you can register as a user of the same App. The legal basis for this processing is the need to implement the terms governing the use of the App itself.

In some cases, to allow you to use particular functions of our Sites and Apps it may be necessary to provide HOX S.R.L. additional data together with the related express consent for the use of certain data in a certain way. We will always inform you in a timely manner on the purposes for which we will ask you to process such additional personal data.

To communicate information about our products, services, events and for other promotional purposes: the legal basis for the processing of your data for marketing purposes is the express consent you provide us when: you agree to receive marketing communications on HOX products, services, events and promotions, you agree to receive push notifications on your mobile device, when you agree to participate in a promotional event.

The consent may be withdrawn at any time without affecting the previous treatments carried out on the basis of the express consent.

HOX may also collect personal information from third-party sources such as social networks when, where possible, the user connects his HOX profile with his user profile on social media in any way. In this case, HOX reminds you that the collection of data on these platforms is governed by the relative privacy policies of the social networks (which HOX advises you to read) and not by this HOX privacy policy.

If you are already our customer (for example, if you have placed an order with us), we may use the contact details provided at the time of purchase to send communications for marketing purposes on HOX S.R.L. products or services. similar to those you have already bought, where this is permitted by applicable law. You can always object to this processing of your personal data by asking to stop receiving such communications through the "Opt-out" mechanism better described below in this privacy statement.

To carry out the activities of HOX: we use the data provided to manage our business in compliance with legal obligations. For example, when you make a purchase, we use this information for accounting, auditing and other internal functions.

To improve our business, products and services: HOX has a legitimate interest in processing users' personal data relating to the use of our products and services to improve your experience with shop.hoxitalia.it, store.hoxitalia.it or others subdomains, to diagnose technical and service problems and to better manage our Websites and Apps.

To guarantee our rights, ownership or security: furthermore, HOX has a legitimate interest in the processing of users' personal data relating to use of our Sites and Apps to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, government requests or comply with applicable laws.

For general research and analysis purposes: HOX has a legitimate interest in processing data in aggregate form relating to the use of our Sites, Apps and services by visitors to understand customer behavior or preferences. For example, we may use information on how visitors to shop.hoxitalia.it, store.hoxitalia.it or other subdomains of hoxitalia.it search and find products to understand how to best organize and present products in our stores.

Other purposes: we may also use personal data in other ways and at the time of collection of the same we will give specific notice and request your consent, where necessary.

  1. OBBLIGATION TO COMMUNICATE PERSONAL INFORMATION

In some cases, the communication by the user of personal data is essential to be able to use the requested services. Any personal information that is necessary is expressly indicated as mandatory and failure to communicate them will prevent the provision of the requested service.

In other cases where such information is not expressly indicated as mandatory, failure to communicate it will have no impact on the provision of the requested service.

  1. TRANSFER OF PERSONAL DATA

HOX S.R.L. shares your personal data with: Companies belonging to the HOX S.R.L. for the purposes and under the conditions described above as well as with service providers who process personal data on behalf of HOX SRL, for example to process data relating to credit cards and payments, shipments and deliveries, hosts, to manage data, for sending e-mails, for research and analytics, to manage product and brand promotions, as well as administer certain services and features. When we use third party service providers, we enter into agreements that require them to take appropriate technical and organizational measures for the protection of personal data.

We may share information with social networks in order to offer the user relevant information and updates and marketing content (e.g. advertisements based on similar profiles). However, HOX reminds all users that the managers of the social network platforms have their own privacy and cookie information. Therefore, the personal information that the user provides through the aforementioned social networks will be subject to their privacy policies.

We may share information with other third parties to the extent necessary to: (i) comply with a government request, court order, or to comply with applicable law; (ii) prevent illegal use of our Websites and Apps or violations of the terms and conditions of use of the Websites or Apps or our internal regulations; (iii) defend against third party claims; and (iv) facilitate the prevention of fraud or investigation (counterfeiting).

  1. PROTECTION and MANAGEMENT of personal data

Encryption and security: we use a variety of technical and organizational security measures, including encryption and authentication tools, to ensure the security of personal data.

International transfers of personal data: the personal data we collect (or process) in the context of our Websites and Apps will be stored in Italy or within the European Community. Some of the recipients of the data with which HOX S.R.L. shares your personal data may be located in countries other than the country where your personal data was originally collected. The laws of these countries may not provide the same level of data protection as the country in which you initially provided your data. However, when we transfer personal data to recipients in other countries, we protect that personal data as described in this privacy policy and in accordance with applicable law. We take steps to comply with legal requirements applicable to the transfer of personal data to recipients located in countries outside the EEA that do not provide an adequate level of data protection. We take various measures to ensure that personal data transferred to these countries are adequately protected under the data protection provisions; this includes, for example, the transfer of data to foreign countries that are recipients of an adequacy decision pursuant to art. 45 of the European Regulation 2016/679 on the protection of personal data, as well as the signing of European Union Standard Contractual Clauses pursuant to art. 46 of the aforementioned Regulation.

Retention of personal data: we retain personal data for the time necessary for the purposes indicated in this privacy policy (unless otherwise provided by law). In general, this means that we will keep personal data for as long as you have an account on shop.hoxitalia.it store.hoxitalia.it and on the sites of our group. Personal data relating to the purchase of products are kept longer to fulfill legal obligations (for example those provided for by the tax and sales legislation) or for particular legitimate interests of the Data Controller (such as for example of legal protection of the Data Controller).

RIGHTS relating to personal data: The user has the right to request: (i) access to his personal data; (ii) an electronic copy of your personal data (portability); (iii) the correction of personal data if incomplete or inaccurate; or (iv) the cancellation, interruption or limitation of the processing of personal data in certain circumstances provided for by applicable law; (v) to object the processing of personal data; (vi) the right to lodge a complaint with the supervisory authority for the protection of personal data in your country of residence. These rights are not absolute.

The user has at any time the right to withdraw the consent given to us for the processing of personal data. The withdrawal of consent will affect only subsequent treatments and will not affect the treatments already carried out on the basis of the consent previously provided If you wish to request a copy of your personal data or exercise your rights, you should write an email to info@hoxitalia.it or contact us through the forms on our sites.

Opt-out for direct marketing: If you have a shop.hoxitalia.it, store.hoxitalia.it or HOX S.R.L. you can stop receiving marketing communications by changing your preferences in the "view and edit my profile" section of our Sites. The opt-out can also be exercised by changing the subscriptions via e-mail or SMS by clicking on the link to unsubscribe or by following the opt-out instructions included in the message. Alternatively, you can contact us using the contact details provided in the “Questions and Feedback” section below.

  1. COOKIES and Pixel Tags:

What are cookies and different types: A cookie is a small text file that websites, apps or electronic platforms in general store on the user's browser, be it a computer, a tablet or a smartphone. The cookie stores information relating, for example, to the characteristics of the user's navigation or how the user interacts with the site, app or electronic platform. Cookies are used, among other purposes, also to allow targeted advertising to be offered in the light of user preferences.

Cookies can be:

- first party: they are cookies sent to the user's device directly by the data controller coinciding with the website manager;

- third-party: cookies sent to the user's device from a website other than the one you are visiting.

Furthermore, cookies can be further divided into:

- strictly necessary (technical) cookies: These are cookies that are used to browse or provide a service requested by the user, are installed directly by the owner of the website visited and are automatically downloaded when necessary for the provision of the requested service;

- analysis cookies: are those cookies that allow you to quantify in aggregate the number of users transited on the web page, to analyze the sections more or less visited during navigation and to perform general statistical analysis relating to the use of the website by of users;

- functionality cookies: these are cookies that allow the site to remember the choices made by the user (such as name, language or region of origin) and provide customized advanced features. These cookies can also be used to remember changes made to text size, font and other similar settings;

- Behavioral advertising cookies: these are cookies that store information on the behavior of anointed based on the observation of browsing habits, in order to develop a user profile for advertising purposes.

What type of cookies does HOX use on its Sites and App? HOX uses both first and third party cookies. In general, we use cookies and pixel tags to track the use of the Websites by our customers and to understand their preferences (such as country and language choices). This allows us to provide services to our customers and improve their online experience. In addition, we use cookies and pixel tags to obtain aggregate data relating to site traffic and interaction on the site, to identify trends and obtain statistics so that we can always improve our sites. In particular, HOX S.R.L. collects and records information from your browser when using our Sites, which may also include personal data.

We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include: (i) IP address; (ii) unique cookie identifier, cookie information and information on whether or not device software is available to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites, such as clicks made, purchases and preferences indicated; and (ix) access times and referral URLs.

Third parties may also collect information from the Sites through cookies, third party plug-ins and widgets. Third parties collect data directly from your web browser and the processing and processing of the aforementioned data is subject to the respective privacy regulations.

Furthermore, there are essentially three categories of cookies used on our Websites:

Functional: these cookies are necessary for the basic functionality of the Website and, consequently, are always enabled. Functional cookies include cookies that allow users to be remembered when browsing the Site in a single session or, if required, from one session to another. They help make shopping cart training and checkout possible, as well as assist with security and regulatory compliance issues.

Performance: these cookies allow us to improve the functionality of our Websites by monitoring their use. In some cases, these cookies improve the speed of processing requests and allow you to store the preferences of the site selected by the user. Rejecting these cookies may result in the display of not very specific suggestions for the user and slower operation of the site.

Social media and ads: Social media cookies offer the ability to connect to social networks and share content from our sites through social media. Advertising cookies (from third parties) collect information to help better personalize ads based on your interests, both inside and outside our Sites. In some cases, these cookies involve the processing of your personal data. Rejecting these cookies may result in the display of ads that are not relevant to the user or the inability to connect effectively via Facebook, Twitter or other social networks and / or share content on social media.

You can always set and change your cookie preference by visiting the "Cookie Settings" at the bottom of each page of our Sites.

For a complete and updated summary of all third parties that access your web browser (via HOX Sites or other), it is advisable to install a specially created web browser plug-in. Furthermore, you can set the computer to display a warning every time a cookie is sent, or you can choose to disable all cookies. To do this, go to the browser settings on each browser and device used. Each browser is different, therefore, you will have to consult the Help section of the browser to find out the correct way to modify cookies. If you disable cookies, you may not have access to many features that make our Sites and Apps more efficient and some of our services may not work properly.

  1. CHANGES TO OUR PRIVACY POLICY

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we change the way we process personal data, we will give you notice or, where required by law, you will be asked for your consent before implementing these changes. We strongly recommend that you read our privacy policy and keep yourself informed about our practices. This privacy policy was last amended in March 2021.

  1. QUESTIONS and Feedback

We welcome questions, comments and concerns regarding our privacy policy and our privacy practices.

If you wish to provide feedback or if you have any questions or concerns or wish to exercise your rights relating to personal data, write to us at info@hoxitalia.it.

Privacy complaints will be evaluated to resolve the problem in a timely and effective manner.