On this page you will find the general Terms and Conditions (hereinafter “Website Terms&Conditions”) that govern the access and the use of the website www.HOXITALIA.it (hereinafter the “Website”).

The Website is made available to users and/or customers (hereinafter “User” or “Users”) for the promotion and sale of consumer goods of HOX S.r.l. and related services.

When registering on the Website, the User is asked to accept the Website Terms and Conditions. The use of the Website is allowed only if the User, when registering on the Website, expressly agrees to comply with the provisions set out in these terms of use. If the User does not intend to accept the Website Terms&Conditions and comply with the applicable legislation, the User is invited not to register and/or use the Website.

Even for non-registered Users, the use of the Website implies the User’s full acceptance of all the Website Terms&Conditions and other applicable provisions (including the provisions on the protection of personal data) and the User acknowledges the binding nature of these provisions. If the User does not intend to accept the Website Terms&Conditions and comply with the applicable legislation, the User is invited not to make any use of the Website.

The owner of the Website www.HOXITALIA.it is HOX S.r.l., with registered office in Cittadella (PD - Italy), Via dell’Ospedale, no. 13, zip code 35013 and with operational headquarter in San Martino di Lupari (PD - Italy), Via Brenta, no. 25, zip code 35018, VAT number 04708440286.

The images of HOX products on the Website (hereinafter the "Products") are for representative purposes only and normally correspond to the Product, however HOX S.r.l. does not give any guarantee as to the exact correspondence of the proposed image, moreover also the color resolution of the images may vary depending on the type of monitor used.

Purchases of Products made through the online shop of the Website www. HOXITALIA.it are governed by these Terms&Conditions, by the General Terms and Conditions of Sale on the Website (which are indicated below) as well as by the additional provisions and operating instructions contained on the Website.

 

1. USE OF THE WEBSITE

1.1 The use of the Website is authorized exclusively for private use and for personal and non-commercial purposes only. The use of the site is also allowed for minors.

The User agrees not to:

1. a) communicate information and/or data that are false, incorrect and/or relating to third parties, without their express consent;
   
   
2. b) upload, communicate and/or transmit materials, contents, links, files and anything else that are obscene, intimidating, offensive, or otherwise illegal or are technically dangerous or harmful, such as computer viruses or malware;
   
   
3. c) interfere, modify, interrupt, damage, violate and/or tamper with the Site and its normal functioning, activate deep hypertext links (such as, by way of example and not limited to, deep links or deep frames) to the Site;
   
   
4. d) violate the rights of third parties, the General Terms and Conditions of Sale on the Website and/or any provision of the legal system in force, such as, by way of example, the Law no. 633 of 22 April 1941 on copyright, as well as EU Regulation 2016/679 (GDPR) and Legislative Decree no. 196 of 30 June 2003 on the protection of personal data.

1.2 At any time HOX S.r.l. has the right to interrupt, suspend and/or revoke at its sole discretion and without the obligation to state reasons, the use of the Website. The User acknowledges and accepts that HOX S.r.l. will in no case be held responsible for any interruptions, suspensions and/or revocations of the use of the Website.

1.3 The User accepts the possibility of being contacted by HOX S.r.l. for communications relating to the purchase of the Products or related services via text messages, e-mail or other electronic technology, and acknowledges that, in some countries, the use of mobile communications services may involve, by the communications service provider, the application of costs to be paid by the User; these costs remain the sole responsibility of the User.

 

1. INTELLECTUAL AND INDUSTRIAL PROPERTY, DATABASE

2.1 Any right on the contents present or made available on the Website or related to it, such as, but not limited to, distinguishing marks, logos, trademarks, software, source codes, layout, structure and organization of the contents of the Website, texts, images, photographs, music, sounds, videos, drawings, graphics, designs, models, databases (hereinafter the "Contents"), is owned by HOX S.r.l. and the relative owners with whom HOX S.r.l. entertains commercial relations directly and/or indirectly, and is protected by applicable national and international laws concerning the protection of intellectual and/or industrial property rights and/or databases.

2.2 The trademarks, the domain name, the commercial names, the logos and the other distinctive signs reproduced on the Site, even if not registered, are exclusively available to HOX S.r.l. .

2.3 It is not allowed to carry out, in any form and/or in any manner and for any purpose, even only partially, any of the following operations concerning the Website, any Content on the Website or the related software: reproduce for commercial purposes, publish, disclose, transmit, make available to the public, republish, distribute, remove, delete, add, or otherwise modify, create and/or use derivative or otherwise inspired works, sell. Downloads or copies, where authorized in writing by HOX S.r.l., do not involve the purchase, by the User, of any right, title or interest in the Contents or software.

 

1. LINKS TO OTHER WEBSITES

3.1 The Website may present hyperlinks or "links" to other websites that may have no connection with the Website. HOX S.r.l. does not exercise any control over such websites and is not responsible, nor can it be held responsible, for the accessibility of third-party sites or their contents.

3.2 The presence of links to other websites does not constitute HOX’s approval or suggestion or sponsorship of the aforementioned websites, information, products or services, nor can it be interpreted as such.

 

1. USE OF THE PERSONAL ACCOUNT

4.1 The User undertakes to provide correct and complete data when registering the personal account and to promptly communicate to HOX S.r.l. any changes to the data provided.

4.2 The User who is in possession of a personal account at the Website undertakes to keep the access credentials confidential and to monitor the regular operation of the account, giving immediate communication of the use or attempt to use his account by unauthorized third parties.

4.3 The User is the one and only responsible for the use of the Website. No responsibility assumes HOX S.r.l. for the User’s use of the Website that is contrary to current regulations, legal notice contained on the Website and/or that infringes the rights of third parties. The User undertakes to indemnify and hold HOX S.r.l. harmless from any charge and damage, including legal fees, which may be caused by the use of the Website in violation of current legislation, legal notices contained on the Website and/or detrimental to the rights of third parties.

4.4 Is without prejudice the right of HOX S.r.l. to suspend, modify or cancel, at any time, the personal account of each User in case of violation of the Website Terms&Conditions, of the other legal notices contained on the Website, of the legal provisions in force or also due to the discretionary evaluations of HOX S.r.l. without any obligation to state reasons. The User acknowledges and accepts that HOX S.r.l. will not, under any circumstances, be held responsible for any suspensions, changes and/or cancellations of your personal account.

4.5 The User has the right to withdraw freely and at any time from registering on the Website or subscribing to a service, without having to state reasons; to exercise this option, the User must send an e-mail to the address assistenzaclienti@hoxitalia.it. HOX S.r.l. undertakes to confirm to the User the withdrawal from registration or subscription.

 

1. LIMITATION OF LIABILITY

5.1 HOX S.r.l. provides the Website free of charge, in its actual condition and legal status without any kind of guarantee, expressed or implied, for the User.

5.2 HOX S.r.l. does not guarantee the regular functioning of the Website. Within the limits permitted by law, HOX S.r.l. will not be liable for any type of damage resulting from the use of the Website and any third parties’ sites, even indirectly connected to it, such as, by way of example, damages to computer systems, damages from loss of data or business opportunities, damages from interruption of economic activity or deriving from any errors, delays, omissions, inaccuracies of the Website.

5.3 The User acknowledges and accepts that HOX S.r.l. cannot be held in breach of contract nor liable for any damage caused by the failure or incorrect operation of the hardware and software components of the User and/or third parties of telephone and/or telematic connections not managed directly by HOX S.r.l., as well as by actions of other Users and/or third parties.

 

1. PRIVACY POLICY

6.1 In relation to the processing of Users' personal data, please refer to the Privacy Policy.

6.2 Before uploading or providing personal data on the Website, please read carefully the aforementioned policy regarding the protection of personal data available here.

 

1. WARNINGS

7.1 HOX S.r.l. has taken every precaution to prevent content that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the Users, may be considered harmful to civil convictions, human rights and the dignity of persons from being published, in all its forms and expressions. In any case, HOX S.r.l. does not guarantee that the contents of the Website are appropriate or lawful in other countries, outside of Italy. However, if such contents are deemed unlawful or illegal in some of these countries, access to the Website is not recommended and if the User decides to access it anyway, the use he will make of the services provided will be his sole and personal responsibility.

7.2 Purchases of Products made through the online shop of the Website www.HOXITALIA.it are governed by the General Conditions of Sale present on the Website as well as by the additional provisions and operating instructions contained on the Website. In the event of a conflict between what is established in the aforementioned provisions and operating instructions and what is contained in the General Conditions of Sale, the latter will prevail.

7.3 The fact that HOX and/or third parties that have commercial relations with it, even indirect, delay or fail to exercise their right based on the Website Terms&Conditions, the other legal notices of the Website and the legislation of the legal system in force it does not constitute a waiver to assert this right, in relation to acts carried out or which will be carried out in the future.

 

1. GOVERNING LAW AND SETTLEMENT OF CONTROVERSIES

8.1 This Website Terms&Conditions shall be governed by the Italian law.

8.2 In case of any controversies or claims arising from these Website Terms&Conditions, the User may access the platform for online dispute resolution provided by the European Commission through the link https://webgate.ec.europa.eu/odr.

 

1. CHANGES IN THE WEBSITE TERMS&CONDITIONS

9.1 HOX S.r.l. may modify at its sole discretion, at any time and without notice, the contents of the Website. Any changes made will be valid from the day on which they are published, and the User will be subject to the provisions of the Website Terms&Conditions in force at the time in which the User himself makes use of the Website.

 

1. CUSTOMER SERVICE

10.1 For product assistance, more information, suggestions, complaints and/or further requests, the User may contact HOX S.r.l. customer service at any time at the following email address assistenzaclienti@hoxitalia.it

 

 

 

1. GENERAL PROVISIONS

1.1 These general terms and conditions of sale (hereinafter "General Conditions") regulate all sales of HOX’s products (hereinafter the "Products") concluded remotely on the website www.HOXITALIA.IT, as well as the relations with customers (hereinafter "Customer" or "Customers").

1.2 The seller is HOX S.r.l., with registered office in Cittadella (PD - Italy), Via dell'Ospedale, no. 13, zip code 35013, and operational headquarter in San Martino di Lupari (PD - Italy), Via Brenta, no. 25, zip code 35018, VAT number 04708440286 (hereinafter also the "Seller").

1.3 In order to access the sales service, you must:

• be of legal age and be able to legally conclude binding contracts;
• to be "consumers", that is to make purchases in a personal capacity for purposes unrelated to one's own commercial, entrepreneurial, artisan or professional activity;
• have a valid e-mail address;
• have a valid device for certification and payment.

1.4 The language used for the conclusion of sales contracts through this Website is Italian.

1.5 The offer and sale of the Products refers exclusively to the countries that will be available to the user for shipment upon confirmation of the shopping cart.

1.6 The Seller, therefore, reserves the right not to process orders from subjects other than the "consumer" and/or from minors, or from countries not included among those indicated among the shipping countries or, in any case, orders that do not comply with its commercial policy.

1.7 The images of HOX’s Products on the Website are for representative purposes only and normally correspond to the Product, however HOX S.r.l. does not give any guarantee about the exact correspondence of the proposed image, moreover also the color resolution of the images may vary depending on the type of monitor used.

1.8 Customers are required to carefully read the General Conditions in order to become aware of them and to memorize them.

1.9 For anything not expressly regulated in these General Conditions, please refer to the provisions of the Legislative Decree no. 206 of 6 September 2005 (known as the Italian “Consumer Code”) and related updates, of Legislative Decree no. 70 of 09/04/2003 and the applicable law of the Italian Civil Code.

 

1. PURCHASE OF PRODUCTS

2.1 The Website reports the essential characteristics and the price of each Product. The Customer can purchase the Products present in the electronic catalog and illustrated in the individual product sheets.

2.2 Before sending an order proposal through the Website, the Customer is required to carefully read all the instructions provided during the purchase procedure (also regarding delivery costs, the conditions for exercising the right of withdrawal and the Privacy Policy) and these General Conditions.

2.3 In order to purchase the Products, the Customer must (i) select the Products he intends to purchase and place them in the "Shopping Cart" by clicking on the appropriate button, (ii) continue with the checkout on the Shopping Cart web page, (iii) fill in the order form, (iv) select the payment method, (iv) accept the General Conditions and (v) transmit the order proposal to the Seller via the Website.

2.4 The electronic transmission of the order form constitutes a purchase proposal relating to the selected Products, governed by these General Conditions and binding for the Customer, without prejudice to the right of withdrawal provided for in article 7 below.  The transmission of the order form by the customer involves the obligation of the latter to pay the price of the products ordered.

2.5 Before submitting the order proposal, the Customer has the possibility to make any corrections/changes to the data entered by following the appropriate procedure indicated on the Website (by way of example and not exhaustive, the Customer has the right to change the quantity of the Products who intends to purchase by adding or deleting one or more Products from the "Cart").

2.6 The Seller undertakes to send the Customer the order confirmation. The sales contract is concluded between HOX S.r.l. and the Customer when the latter receives the order confirmation.

2.7 In any case, the Seller reserves the right at its sole discretion to refuse an order within 14 days of receipt of the same, for example in the event of incomplete or incorrect orders, in the event of unavailability of the Products, in the event that there is a report, or the suspicion, of fraudulent or illegal activities (including the suspicion that purchases are made for commercial purposes) or in case of failure by the Customer to fulfill its obligations deriving from a previous contract concluded with the Seller. In this case, the Seller will inform the Customer by e-mail that the contract is not concluded and that the purchase order has not been processed. In the event that the Customer has already paid the price, the Seller will refund the amount paid.

2.8 As per Legislative Decree no. 206 of 6 September 2005 (Italian "Consumer Code"), article 51, paragraph 7, the Order Confirmation will contain a summary of the essential characteristics of the Products purchased, a detailed indication of the price and payment methods, information relating to delivery costs, if any, the conditions and methods for the exercise of the right of withdrawal.

2.9 Following the confirmation of the order by HOX S.r.l., it undertakes to provide the Customer with the Products, under the terms and conditions set forth in these General Conditions.

2.10 In case of unavailability of one or more Products ordered, the Customer will be notified by e-mail. In this case, the order is canceled or accepted only for the available Products. In case of partial acceptance, the Customer is required to pay only the price for the available Products (if the payment is made by credit card, the Customer will be charged only the amount corresponding to the available Products).

 

1. CHARACTERISTICS OF THE PRODUCTS

3.1. On the Website are offered for sale exclusively original products marked by the brand HOX.

3.2. The essential characteristics of the Products are presented on the Website within each Product sheet. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and/or monitor used.

3.3. Each Product is sold on the Website along with its identification tag that is an integral part of the Product itself.

 

1. PRICES

4.1 The price of the Products indicated on the Website is expressed in Euros and includes VAT. Delivery costs must be added to the price of the Products, which will be indicated separately in the order form, if applicable.

4.1 The price does not include any additional and different taxes, duties or custom duties established by the relevant applicable law, such as importation rules. Therefore, if the delivery takes place in a country that does not belong to the European Union, the Customer must provide for the clearance of the imported goods and pay any duties and taxes (other than VAT) that may be due in the country of import. Further information can be found on the "Shipping" page.

4.2 The price of the Products may be subject to variations. The Customer therefore undertakes to check the final price before sending the relevant order form.

 

1. PAYMENTS

5.1 The payment methods can be found on the Payments and security page of the Website, as well as indicated in the single purchase order form, and they should be considered an integral part of these General Conditions.

5.2 In the case of payment by credit card, the transactions will be charge to the Customer's credit card only after the credit card details have been verified and the authorization to debit from the issuing company has been received and HOX S.r.l. has confirmed the availability of the Products. In this case, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to banks or companies that provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by HOX S.r.l. except to complete the procedures relating to the purchase for which they are conferred and to issue the relative refunds in the event of any returns of the Products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police a fraud commission on the Website.

5.3 HOX S.r.l. reserves the right to request additional information from the Customer at any time. In the absence of the sending by the Customer of the information or further documentation requested, HOX S.r.l. reserves the right not to accept the order or to withdraw from the completed Purchase Agreement, giving simultaneous communication to the Customer at the e-mail address provided.

 

1. SHIPPING - DELIVERY AND DOCUMENTATION

6.1 The delivery of the Products ordered on the Website is via express courier. The costs, methods and terms of delivery of the Products are indicated on the "Shipping" page, as well as in the single purchase order form, and they should be considered as an integral part of these General Conditions.

6.2 The delivery times of the Products indicated on the Website refer exclusively to working days, with the express exclusion of holidays.

6.3. The Customer must place the purchase order directly from the page of the Website relating to the shipping country in which the purchased Product will be delivered. The Website should be able to automatically recognize the country from which the Customer is connecting but it is possible to change the country of reference of the Website through the list of shipping countries on the relevant page of the Website.

6.4. Orders placed from a section of the Website relating to a country other than that of destination, or to an address not accepted by the courier appointed by the Seller (such as, for example, P.O. Boxes and poste restante), will not be accepted. For Italy only, the Website is not authorized to ship to Livigno, Campione d'Italia, San Marino and Vatican City.

The shipment of the package containing the purchased Products is normally carried out within 3 working days following receipt of payment via PayPal or credit card.

HOX S.r.l. undertakes to ship as soon as possible, but the times are indicative and vary depending on the destination area. Short delays are possible due to the accumulation of orders and disposal according to priority.

Shipping takes place via independent courier.

The indicative delivery times are:

- Italy peninsula: delivery 3 working days from the date of shipment; price € 7,50 VAT included.

- Italy Islands: delivery 5 working days from the date of shipment; price € 9,00 VAT included.

For orders over holidays and/or bank holiday weekends, delivery within the above-mentioned times is not guaranteed.

Where the Products object of the order are not available for reasons independent of the conduct of HOX S.r.l., the latter will promptly notify the Customer. In this case, there will be no HOX S.r.l. obligation to deliver the products ordered and the same will refund to the customer any sum already paid.

Storage

For each shipment, will be made two attempts at delivery in two consecutive working days, after which the package will go into storage. Therefore, the Customer is invited not to place orders if he is not sure of being able to collect the package personally (or through a delegate) upon his arrival or from the place of storage. When the package goes into storage, the Customer will take care to collect the goods from the courier indicated on the communication that will be sent to him. When sending the order, the Customer must then fill in the following fields in detail: telephone number, destination of the goods and any delivery times.

It is necessary to specify exactly the delivery address and the name of the recipient or the name of the company, as otherwise HOX S.r.l. will not be held responsible and any additional shipping costs will be charged to the customer.

In case of failure to collect the Products, unless proven negligence by the courier, HOX S.r.l. reserves the right not to process orders if they come from customers who have refused previous packages. However, HOX S.r.l. is not responsible for any delay.

 

1. RIGHT OF WITHDRAWAL - RETURN PROCEDURE

7.1 The Customer has the right to withdraw from the remote Purchase Agreement for any reason, without the obligation to state reasons and without any penalty, except for compliance with the procedure indicated on the following points (i) and (ii), within the term of fourteen (14) working days from the date of delivery of the Product(s).

(i)        Notification of withdrawal

7.2 To exercise the right of withdrawal, within the aforementioned term of 14 working days from the date of delivery of the Product/Products, the Customer must give written notice to the address indicated below by means of any explicit written declaration to that effect, providing his references (name, surname, address and e-mail), indicating the number, the date of order and the date of receipt of the Products. In this case, the communication will be sent by posted letter sent to the following address: to HOX S.r.l., in San Martino di Lupari (PD - Italy), Via Brenta, no. 25, zip code 35018, or by e-mail to the following address: assistenzaclienti@hoxitalia.it  The Customer can optionally use the withdrawal form, not mandatory, referred to in Annex I of Legislative Decree no. 21 of 21 February 2014.

7.3 To communicate the withdrawal decision, it is also possible to use the standard withdrawal form contained in the delivery box of the Product/s.  

7.4 In case of exercising the right of withdrawal, it is not possible to directly replace the chosen Product with another; in order to purchase a new Product, the Customer must place a new order distinct from the previous one.

7.5 The Customer is responsible for the decrease in the value of the Products resulting from the manipulation of the Products other than that necessary to establish the nature, characteristics and functioning of the Products themselves

7.6 The Seller reserves the right not to proceed with the withdrawal procedure if the Products are returned without the identification tag and any accessories.

7.7. The right of withdrawal cannot also be exercised in the following events:

• the Products have been tailor-made or personalized;
• the Products are likely to deteriorate or expire rapidly;
• the Products are, after delivery, inseparably mixed with other goods;
• the sealed Products are not suitable to be returned for hygienic reasons or related to health protection and that have been opened after delivery.

7.8. The payment of the costs connected with the returning of the Products is charged to the Customer.

7.9. It is recommended, where possible, to return the Products inside the package sent by the Seller.

(ii)       Terms of return and conditions

7.10 The Product(s) must be sent by the Customer, no later than fourteen (14) working days from the date of delivery of the same, to the operational headquarters of the Seller at the following address:

to HOX S.r.l., in San Martino di Lupari (PD - Italy), Via Brenta, no. 25, zip code 35018.

 

7.11 For the valid exercise of the aforementioned right of withdrawal, the Customer must comply with the following conditions and methods:

- the Products must be returned properly packaged in their original packaging, not ruined, damaged or soiled and equipped with any accessories, instructions for use and documentation;

- the Products must be accompanied by a copy of the notice of withdrawal already sent with the indication of the Order number, name, surname and address of the Customer;

- the Products must not show evident signs of use, other than those compatible with a normal test of the article (they must not be dirty or bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state not to allow resale).

7.12 The right to withdrawal applies to the Product in its entirety and that is the Customer cannot exercise the withdrawal limited to a part of the single Product purchased. The withdrawal may also apply limited to individual Products forming the subject of a single purchase contract.

7.13 Upon receipt of the Products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in this article 7.

7.14. In the event of positive checks, the Seller will send the Customer, via e-mail, the relative confirmation of acceptance of the returned Products and proceeds to reimburse all payments received from the Customer, including delivery costs. The Seller shall not, however, reimburse the additional costs of delivery if the Customer has expressly chosen a type of delivery other than the least expensive type of delivery offered.

7.15. HOX S.r.l. will not reimburse the shipping costs of the return as the costs that the Customer will have to bear for exercising the right of withdrawal pursuant to article 57 of the Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), are the costs connected with the returning of the Product (s) to HOX S.r.l. .

7.16 Whatever the payment method used by the Customer, the refund is activated by the Seller, after verifying the correct execution of the right of withdrawal, in the shortest possible time and in any case within 14 days from the date on which the Seller received the notice of withdrawal. The refund may be suspended by the Seller until the Products are received or until the Customer demonstrates that he has returned the Products, whichever is earlier.

7.17. The Seller will reimburse using the same payment method used by the Customer for the initial purchase unless the latter has expressly agreed otherwise. If there is no correspondence between the recipient of the Products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums will be made by the Seller, unless otherwise agreed, to the person who made the payment.

7.18 If the methods and terms for exercising the right of withdrawal are not respected as specified in this art. 7, the Customer will not be entitled to a refund of the sums already paid to the Seller; however, the Customer may regain, at his own expense, the Products in the state in which they were have been returned.

7.19 If the returned Product is damaged during transport, HOX S.r.l. will only be required to notify the Customer of the incident in order to allow him to promptly file a complaint against the courier chosen by him, against which (and/or the relative insurance company) to claim.

7.20 HOX S.r.l. is not responsible in any way for damage or theft or loss of returned products; any related risk therefore remains the sole responsibility of the Customer.

7.21 In any case of non-compliance with the terms, conditions and methods of exercising the withdrawal provided above, as well as in the event of damage to the products for reasons other than their transport, the Purchase Agreement will remain valid and effective. In this case, HOX S.r.l. will return the product(s) unduly returned to the sender Customer, charging the related shipping costs to the same.

 

1. INTELLECTUAL PROPERTY

8.1 The "HOX" trademark and in any case the figurative and/or shape trademarks, present on the Products, on the related accessories and/or packaging, as well as all the illustrations, images and logos protected by copyright, and, more generally, all the intellectual property rights relating to the Products are owned by HOX or in free availability of the same and are protected by the laws and international conventions on intellectual property and industrial property. No right over the same should be gain by the Customer in relation to the access to the website by the Customer and/or the stipulation of the purchase contracts. Any use, even partial, of the same is forbidden.

 

1. WARRANTY FOR PRODUCT DEFECTS

9.1 HOX S.r.l. is responsible towards Consumer Customers, in accordance with articles 129, 130 and 132 of the Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code) of any lack of conformity of existing products at the time of delivery, with particular regard to products resulting defective or damaged.

9.2 Normal wear and tear of the Product due to use, washing and drying or any other case related to bad or incorrect management of the Product by the user is not considered a defect or discrepancy under this warranty.

9.3 Pursuant to article 132, paragraph 2 of the Legislative Decree no.206 of 6 September 2005 (Italian Consumer Code), the Customer must report the alleged lack of conformity within 2 (two) months from the date on which he discovered this defect. In any case, the direct action to assert an alleged defect is time barred by law within 26 (twenty-six) months from the date on which the Products were delivered to the Customer.

9.4 In order to benefit of the guarantee of conformity, it is recommended to keep and show the product purchase documents.

9.5 It is specified that the complaint of defects must be sent in writing (by registered letter with return receipt to the address of HOX S.r.l., in San Martino di Lupari (PD - Italiy), Via Brenta, no. 25, zip code 35018 or via PEC to the address hoxpadova@legalmail.it) and must be accompanied by timely, precise and suitable documentation, including photographic.

9.6 Following the return by the Customer of the Product(s) that are found to be defective or damaged at the time of delivery, following a verification by HOX S.r.l., as provided above, HOX S.r.l. is required to reimburse the Customer for the amount paid for the defective Product(s).

 

10        COMMUNICATIONS - COMPLAINTS - ADDITIONAL INFORMATION

10.1 All communications or any complaints from the Customer towards HOX S.r.l relating to purchase contracts must be sent by email from the "Contact us" page or to the email: assistenzaclienti@hoxitalia.it.

10.2 These General Conditions of Sale can be consulted on the website www.HOXITALIA.it and can be saved using the relative browser command (usually, File -> Save as). It is also possible to save and archive them in PDF format.

 

11        PERSONAL DATA PROCESSING, PRIVACY POLICY

10.1 For the regulation of the processing of personal data by HOX S.r.l., please refer to the specifically dedicated Privacy Policy area.

 

12        APPLICABLE LAW - COMPETENT JURISDICTION

12.1 These General Conditions are governed by Italian law. Users who visit the pages of the site www.HOXITALIA.it agree to submit to Italian legislation. For any dispute that may arise in connection with these General Conditions and/or the sales contracts, the competent court is that of the Customer's residence.

12.2 Alternatively, the Customer can choose to access the platform for the extra-judicial resolution of disputes provided by the European Commission, present on the website http://ec.europa.eu/odr